Terms and Conditions of Trade

CQ Flooring holds great worth in its reputation and seeks to hold the highest standard in all its activities.

Our terms and conditions are part of all work and advice. There are important site-specific issues that may affect the outcome of any project related to timber flooring. CQ Flooring urges that a basic understanding of these issues will assist in developing realistic expectations of the finished result. By paying a deposit, by the commencement of work or receiving instructions by the CQ Flooring from the Buyer for the supply of Goods or Services shall constitute acceptance of the terms and contained herein. Upon acceptance of these terms and conditions by the Buyer the terms and conditions are irrevocable
and can only be rescinded by these terms and conditions or with the written consent from CQ Flooring.

Floor Sanding Process

– It is the client’s responsibility to ensure all rooms are empty of furniture and another tradesman at the start of work. To facilitate speedy and efficient installation, rooms to be fitted must be cleared before the installers’ arrival.

– We always endeavour to do the best job we possibly can with the conditions we are given to work with, work in and work around. If other trades are working on or around the property, we are not liable for the outcome.

– Although due care will be exercised by CQ Flooring, due to the nature of machine work, decoration and skirting may be liable to marking. CQ Flooring will not be held responsible for marking of walls, skirting and similar objects, and will not be held responsible for the cost or redecoration.

– Sanding and finishing a timber floor is a skill acquired over many years. Bear in mind that, as all machine work is done by hand controlled devices and applicators there will be evidence of this on the floor. As you live on the floor, it will gain a feel and character that is unique to your home. This is all part of the beauty of owning a timber floor.

– CQ Flooring does not guarantee a completely dust free environment and finish on the floor. Such expectation is not achievable unless your timber floor is oven dried (i.e. laminate, previously done, redone finished floors). Dust free environment is unattainable for all domestic and commercial projects.

Agreed Uncontrollable Variations

– CQ Flooring will not be held liable for other tradesmen’s workmanship e.g. paint flakes, tiler’s spills, plaster dust in cracks, denting from ladders and other tools, silicon, work boot and scuff marks, etc.

– Any silicone or oil on the floor will cause rejection of subsequent floor coatings. Silicone or silicone-based products also include air fresheners and aerosol sprays.

– CQ Flooring may not be able to remove deep cuts and gouges. It will depend on how deep the cut or gouge is. CQ Flooring may not be able to remove stains from within the floorboards such as animal urine and watermarks and residue from glue and the backing of carpet underlay.

– Stairs and cupboards must be specifically request & quoted for. Depending on timber species stairs may not match the remaining floor.

– Floor coatings are not applied in a spray booth; there will always be dust particles in the finished floor.

– While applying the final coat, we take precautions to limit any dust on the floor. Dust will be more noticeable on darker timber, gloss and semi – gloss finishes, in doorways, large windows and areas of direct sunlight.

– Do not expect the coating to look like a sheet of glass; there will be areas where the coating runs into dips, cracks and holes.

– You may notice a swirl or cobweb effect on the floor. This is caused by distorted reflection on the floor from lighting.

– CQ Flooring is limited by the condition of your floor as to the finish you receive.

– Some low-cost solvent borne polyurethane coatings are highly subject to sheen variation, rejections, roller marks, and are very static in nature, which may cause undesirable traces of dust to accumulate on the wet coatings affecting the finished floor. We recommend the use of modified oil or premium water based polyurethane coating if this is a concern. By choosing the low-cost solvent borne polyurethane coating, you agree to accept all risks of using the mentioned floor finish

– Some finishes, mainly polyurethane’s may have a glueing effect on the timber and could cause timber defects. The application of these finishes is at the customer’s risk.

Drying and Curing Times

– Each coat no matter what brand of product is used will take up to 24 hours to dry depending on the drying conditions, temperatures and seasons of the year. CQ Flooring does not accept responsibility for coatings that do not dry or cure accordingly or when any of the coating layers dry unevenly, with defects, faults and flaws, blemishes and any other deficiencies, etc. due to inadequate drying conditions, such as temperature, airflow, humidity, etc. Unfortunately, CQ Flooring does not control the weather.

Floor Filling

– We will punch nails and fill nail holes and gaps at the end of floorboards with an appropriate filler. We do not fill gaps between floorboards, as due the natural atmospheric moisture variations, movement of timber filler will ultimately fail at any time and will look unsightly.

– Any holes larger than a nail hole may have a sunken appearance when filled.

– We do not guarantee a filler colour match. We are limited to light, mid and dark brown.

Floor Colouring

– Floor Coloring (Staining) is not included in standard Sanding and Polishing tasks. Additional charges will be applied for Staining task separately.

– Floor Colouring (Staining) is not included in standard Sanding and Polishing tasks. Additional charges will be applied for Staining task separately.

– All colour samples are representative and may vary due to individual conditions.

– If different timber species are used, no responsibility will be taken in any difference of the finished colour due to inconsistent timbers.

– Once the colour has been agreed, verbally or otherwise, any changes will be made will be charged as “additional work” and will be charged accordingly. It is the client’s responsibility to check colour at time of application if a true representation is required. Re- colouring will be chargeable at full job rate.

– You are likely to get some variation in colour and grain between new and old boards, and staining can produce a two-tone effect.

– Due to the nature of the staining technique, skirting and similar objects may be marked. CQ Flooring will not be held liable for re- decoration.

Payment

At the CQ Flooring sole discretion:

– The Price shall be as indicated on invoices provided by the CQ Flooring to the Buyer in respect of Goods and Services supplied.

– The Price of the Goods shall be the CQ Flooring’s quoted Price, which shall be binding upon the Buyer accepted it either verbally, in writing or as per any other conditions specified in these terms and Conditions the CQ Flooring’s quotation within 28 days. The CQ Flooring may by giving notice to the Buyer at any time up to 7 days before delivery increase the Price of the Goods to reflect any increase in the cost to the CQ Flooring which is due to factors occurring after the making of the agreement of sale which are beyond the reasonable control of the CQ Flooring (including, without limitation, foreign exchange fluctuations, taxes and duties and the cost of labour, materials and other manufacturing costs).

– At the absolute discretion of the CQ Flooring a deposit may be required on the confirmation of an order/acceptance of quotation.

– Unless specified or agreed otherwise the deposit amount shall be 30% of the total price.

– Time for payment for the Goods and Services shall be of the essence and will be stated on the invoice, quotation or any other order forms. If no time is stated then payment shall be due upon completion of the work and/or delivery of the Goods and Services.

– Payment will be made by cash, or by cheque, or by bank cheque, or by direct, or by any other method as agreed to between the Price shall be increased by the amount of any GST and other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by the CQ Flooring.

– All costs incurred in the collection of overdue accounts are payable by the debtor.

– It is the responsibility of the customer to be made available on the last day of the floor project & before the final applications are applied, so that the project can be view / inspected and approved. Any questions / queries should be made and discussed at that point.

– In a case of a stage-by-stage project, payments will be due on completion of each stage.

Default & Consequences of Default

At the CQ Flooring sole discretion:

– The Price shall be as indicated on invoices provided by the CQ Flooring to the Buyer in respect of Goods and Services supplied.

– The Price of the Goods shall be the CQ Flooring’s quoted Price, which shall be binding upon the Buyer accepted it either verbally, in writing or as per any other conditions specified in these Terms and Conditions the CQ Flooring’s quotation within 28 days. The CQ Flooring may by giving notice to the Buyer at any time up to 7 days before delivery increase the Price of the Goods to reflect any increase in the cost to the CQ Flooring which is due to factors occurring after the making of the agreement of sale which are beyond the reasonable control of the CQ Flooring (including, without limitation, foreign exchange fluctuations, taxes and duties and the cost of labour, materials and other manufacturing costs).

– At the absolute discretion of the CQ Flooring, a deposit may be required on the confirmation of an order/acceptance of quotation.

– Unless specified or agreed otherwise the deposit amount shall be 30% of the total price.

– Time for payment for the Goods and Services shall be of the essence and will be stated on the invoice, quotation or any other order forms. If no time is stated, then payment shall be due upon completion of the work and delivery of the Goods and Services.

– Payment will be made by cash, or by cheque, or by bank cheque, or by direct, or by any other method as agreed to between the Price shall be increased by the amount of any GST and other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by the CQ Flooring.

– All costs incurred in the collection of overdue accounts are payable by the debtor.

– It is the responsibility of the customer to be made available on the last day of the floor project & before the final applications are applied so that the project can be view / inspected and approved. Any questions / queries should be made and discussed at that point.

– In a case of a stage-by-stage project, payments will be due on completion of each stage.

Agreed Scope of Works and Cost

– The client acknowledges in all cases that CQ Flooring has explained the work process, job specific issues, discussed realistic expectations and agrees that the scope of work is clearly understood.

– Any other tasks, other than the mentioned work is a variation and is billed accordingly as “additional work”.

Floor Coatings & Maintenance

– Unless specified or agreed otherwise three coats of sealant are standard. Additional coatings will be billed accordingly as “extra work”.

– Coating longevity is dependent on traffic conditions and maintenance imposed by the client.

– CQ Flooring reserves the right to change job specification as necessary to provide the appropriate finish.

– All materials, finishes or applications are guaranteed by the manufacturer’s warranty directly to the customer on their stated terms; CQ Flooring is not a party to this warranty.

– CQ Flooring will not be held responsible for the damage caused by wear and tear.